Shipping policy

Thank you for shopping with giftmango.com. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of unexpected delays or stock issues, our team will contact you via email or phone.

2. Shipping Coverage

We currently deliver to most locations across India through trusted courier partners such as Delhivery, Blue Dart, DTDC, Xpressbees, and others.
Delivery availability may vary depending on your pin code and courier network coverage.

3. Delivery Timeframes

Estimated delivery times after dispatch:

Metro cities: 3–5 business days
Other cities and towns: 5–7 business days
Remote or rural areas: 7–10 business days

Please note: Delivery timelines are estimates and may vary due to factors beyond our control (such as weather, courier delays, or public holidays).

4. Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details.
You can use the tracking number on the courier partner’s website or app to monitor your delivery status.
If you face issues tracking your order, please contact our support team for assistance.

5. Shipping Charges

Free shipping may be offered on orders above a specific purchase amount (as per ongoing offers).
For orders below the free-shipping threshold, a nominal delivery fee may apply, which will be shown during checkout.
Cash on Delivery (COD) orders may include additional handling charges.

6. Order Delays and Delivery Attempts

Our courier partners will attempt delivery up to two times.
If delivery fails due to an incorrect address, phone number, or unavailability of the customer, the order may be returned to our warehouse.
Re-shipping the order may incur additional delivery charges.

7. Damaged or Missing Packages

If your package is damaged, tampered, or missing items upon delivery:

Please refuse to accept the package and notify us immediately.
If you notice the issue after accepting it, contact us within 48 hours of delivery with photos or videos of the package.
Our team will investigate and provide a suitable resolution (replacement or refund).